Customer Cooperation
Service concept
The company adheres to the concept of quality first and service-oriented, according to the reputation of customers, relying on management to produce benefits, continuous core innovation, continuous improvement. While improving product quality, strengthen lean management, improve the core competitiveness of the market, customer satisfaction is the standard for testing product quality.
Service Hotline
Provide a 7×24-hour service hotline and online message, and our professional technicians will answer any questions for you in a timely manner
Specialization & Globalization
Our company has an experienced and skilled R&D team. At present, there are 4 doctoral students, 10 undergraduates, 4 junior college students, and a total of 18 professional R&D personnel. The team has rich experience and deep expertise in the research and development of flavors and fragrances, and is able to develop products that meet the needs of customers according to market demand.
The company has maintained close cooperative relations with domestic scientific research institutions and institutions: Jiangnan University, Sun Yat-sen University, Beijing Agricultural University, Zhengzhou Institute of Light Industry, Shenyang Agricultural University, Northeast Agricultural University, Qimeng Research Institute, Sophia Research Institute, etc., and has continuously introduced and absorbed outstanding talents and advanced technology and new research and development achievements in the industry.
PROCESS
Service Process
Requirements & Market Research
We conduct requirements analysis in coordination with customers and market research to know the standards and demands of the market. We also research our in-house capabilities to evaluate the feasibility of production and work out the materials, technologies, and overall costs of this project. After these are done, we then feedback to customers with a quotation as well as helpful advice.
Development & Design
Our extensive design-based expertise in product development will help to reduce costs while maintaining high level of quality, reliability, and efficiency. Based on the defined design, our specialists will perform a detailed analysis and increase product value and reduce the cost through careful planning of production.
Manufacturing & Production
We offer in-house manufacturing service. This ensures that we can deliver the highest level of quality possible. We have a QC team to control the quality at every phase of production. Our efficient integrated manufacturing service help to lower your overall production costs.
Professional Quality Inspection
We will arrange the quality inspection on our finished products. The inspection can be completed by our in-house QC team. But the third-party inspection is equally welcomed. After inspection, we then pack all qualified products carefully according to customer's requirements on the packaging. We ensure the safe and on-time delivery of our goods.
Product Delivery
Before delivery to customers, we will take samples from this batch of products and seal the samples. If our customers find any problems with our products one day, we can analyze the samples and compare them with the samples sent to us to find out the cause of our products. Sealed samples will be kept for 2 years.
After-Sales Guarantee
Our responsibility doesn't end after delivery. If any problem of products arisen hereafter, we will have our professional team to solve efficiently. We also offer excellent after-sales support.
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You can contact us through phone:
Tel：86-754-82770388 E-mail：HR001@yuanquangd. com
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